LMNTL | Wellness Policies

• Cancellation/ Rescheduling/ No-Show Policies •

We understand that appointments may need to be changed or canceled. For this reason, we have instituted a 48-hour cancellation / rescheduling / no-show policy for all appointments. We ask that you please reschedule or cancel at least 48 hours before the beginning of your scheduled appointment time. As our schedule continues to get busier, we ask that you please allow others the opportunity to take your appointment time if you cannot. If you cancel or reschedule within 48 hours of your scheduled appointment time, you may be charged up to 50% of the service scheduled. If you cancel or reschedule within 24 hours, you will be charged 100% of the service scheduled, with no exceptions. If you are a no-show to your appointment, you will be charged 100% of the service scheduled. We recognize that the time of our clients and staff is valuable, and we have implemented this policy to ensure you receive the best service possible. We appreciate your understanding.​

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• Inclement Weather Policy •

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We want to inform all our valued clients about our expectations regarding snow storms or forecasted inclement weather situations. Our cancellation policy remains in effect during these times, but we have tips to help you decide when these situations arise.

We ask that you keep an eye on the weather forecast when you have an upcoming appointment and reschedule it with at least 24 hours of notice if, in general, you are concerned about driving in the snow. We typically wait to see precisely what the weather will be like before we open or close the studio. 

If you aren’t comfortable waiting to hear whether we will be open and don’t want to risk being charged a fee, we recommend you reschedule your appointment to have peace of mind. REMEMBER: PLEASE GIVE US AT LEAST 24 HOURS OF NOTICE TO AVOID ANY CANCELLATION FEES.

For those of you who are okay waiting for us to make the call as we get closer to the predicted day of inclement weather, feel free to keep your appointment in our schedule. We will close the studio when we are advised that the city of Sioux Falls has closed the streets, and we will not charge cancellation fees for appointments that we reschedule due to the studio closing.

However, if it’s just average South Dakota winter snow, we will stay open and you can expect to be able to come in for your appointment.

(DISCLAIMER: Please make your decision based on what you feel is safe and cancel if you think it’s not in your best interest to drive on the roads, even if it means you will be charged a fee.)

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Etiquette

Please arrive 10 minutes before your scheduled appointment. This allows time to complete any necessary paperwork and ensures that your service begins on time. Late arrival will affect the length of your treatment time. Your treatment will end as scheduled so we may serve our next guest on time.

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• Credit Card On File •

We also reserve the right to require a credit card number for all bookings for our late cancellation, rescheduling, and no-show policy.

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• Gift Cards •

To redeem gift cards for your appointment, they must be present when checking out. All gift cards have a one-year expiration from the date of purchase. 

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• Prices are subject to change at any time.